Privacy Policy

Introduction

CLASSIC KITCHENS DIRECT LTD is committed to full compliance with the General Data Protection Regulation 2018 (“GDPR”). We understand the importance of keeping your private data safe and secure. Any personal information that you share with us is treated with the uttermost security and confidentiality. This policy sets out the process in which any personal data is handled by us.

 

Who We Are?

We are CLASSIC KITCHENS DIRECT LTD, a company registered in England (Company No 07217448). The registered address for Head Office is 36 Mount Pleasant Drive, Bournemouth, England, BH8 9JN.

All queries or requests relating to this Privacy Policy or use of personal data should be directed to:

By e-mail – office@classic-kitchens-direct.com

By post – 19 Bargates, Christchurch, BH23 1QD

 

How You Give Us Information?

You may give us personal information by interacting with our site, clicking the ads, filling in quote forms, using voucher codes, entering competitions, interacting with our social media profiles or by corresponding with us by post, phone or e-mail. This includes information you provide us via cookies when using our website.

 

What Information We Collect?

During each visit to our site we may collect:

*Internet Protocol (IP) address that identifies your computer over the Internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and monitor size.

*Information about your visit, including the full web addresses (URL) entering and exiting our site; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse movement), and methods used to browse on and away from the page and any phone number used to call our office team.

 

What Information We Receive from 3rd Party Sources?

We may receive personally-identifiable information about you if you use any of the other websites we operate.

We may also receive additional information if you land on our website via Google Adwords, other ad platforms or social media profiles. This information can be transferred through cookies or referral URLs.

 

How We Process Data Related to Competitions and Voucher Codes?

When you participate in a competition on our website, we may collect your name, email address, phone number, IP address and other identifiable data. We will also ask for a consent to add your details to our newsletter which you approve/disapprove by ticking a box next to the submission form.

When applying for one of our special offers, deals or vouchers that you found on 3rd party websites, we may collect information about you that was gathered by the 3rd party website in question.

Capture of this data is governed by the Privacy policy of the 3rd party website that the offer was advertised on, however, processing and storage of such data is governed by our own Privacy Policy. To validate a voucher and qualify for the deal associated with this voucher, you must accept this Privacy Policy.

 

How Do We Distribute Our Kitchen Brochures and Other Marketing Material?

If you downloaded our brochure from a page that requested your personal details before displaying the download link, it means we have collected your personal information and that we may (or may not) contact you regarding your potential kitchen project in the future. We will not contact you with regards to other services.

 

How Do We Handle Data Received from Adwords and Other Online Ad Platforms?

We use the remarketing service provided by Google AdWords and other platforms. This means that you may see our ads appear on third party websites. We advertise to previous site visitors who have or haven’t completed a goal by using the contact form or requesting a quote.

This advertisement could be in the shape of a text ad on the Google search results page, or a visual ad on any 3rd party site in the Google Display Network. 3rd party publishers, including Google, use their own cookies to serve text ads or visual ads based on visitor’s past visits or other online behaviour or profiling.

Data collected during this process will be used in accordance with Google’s own privacy policy.

You can adjust preferences of how Google tailors ads here Google Ad Preferences, or alternatively you could consider opting out of interest-based ads by cookie settings, using a Private Browsing window or using a browser add-on to avoid tracking.

 

Who Do We Share Personal Info With?

The short answer is nobody. We will never sell, ren or loan your personal details to any 3rd parties. The only purpose for us to collect information is for uses outlined in this Privacy Policy.

The only case where we may share your personal details with a 3rd party is if we get an official written request from a regulator or law enforcement. In such cases we are obliged by law to share personal details with them.

We may use 3rd party providers to store end process information including website hosting services, PR agencies and other service providers. In such cases safety of your personal data is covered by Non-Disclosure agreements and service agreements that we sign with the aforementioned 3rd party providers. Additionally, such handling of your personal data is covered by the 3rd parties' own Privacy Policies and their respective business liability insurance policies.

 

How do We Use Cookies for Data Collection?

Our website utilises cookies to differentiate and segment visitors of our website. This helps us to provide you with a good customer experience and to improve our site performance. If you disapprove of such handling of browser cookies, please clear your recent Browser history, use a Private Browser Window or use a Browser add-on that lets you manage cookie distribution.

 

How do We Use Personal Details that We Collect?

We may use collected data in following ways:

  • To facilitate contractual relationships related to provision of our services;
  • To notify you regarding changes to this Privacy Policy or other relevant changes affecting your rights;
  • To personalise content of our website and other marketing campaigns in order to improve your experience;
  • To monitor online security and suspicious behaviour around usage of our online presence;
  • To provide information about other products and services we think may be of interest to you based on your previous interaction with our website;
  • To provide information about 3rd party products and services we think may be of interest to you. If you have interacted with any of our data collection points (contact forms, brochure downloads etc.) we may contact you by e-mail or SMS.

 

How We Store and Process Your Personal Information?

The personal data we collect from our visitors and customers may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by employees operating outside the EEA contracting for us or for one of our 3rd party suppliers.

Such employees may be engaged in processing of your quote, processing of your payment details and through provision of support services. By submitting your personal data in one or more of the ways detailed earlier, you agree to this data transfer, storing or processing.

Rest assured that we take all steps reasonable to ensure that your personal data is processed and stored securely and in accordance with the law and this privacy policy.

 

How do We Protect Your Personal Data?

We make sure that we implement appropriate physical and virtual security controls alongside internal organisational measures to keep your personal data secure, accurate and up to date. We only keep your data for as long as is necessary or for as long as it's required by the law.

Although all reasonable measures have been taken, the transmission of any information via the internet is never 100% secure. Although we promise to do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any such transmission is at your own risk.

 

What are Your Rights?

Under the new GDPR law you have the following rights regarding the personal data we process about you:

  • Right of Access – you can request to know what personal information we have about you. We will tell you what personal information we have, what our purpose is for processing the data, who else may have access to it and how long we will hold the data for.
  • Right to Rectification – if you think the data we hold is inaccurate, you can notify us, and we will change it accordingly
  • Right to Erasure – if you gave us consent to process your information, you can withdraw your consent at any time and we will delete your personal data. If you feel that our processing of your information no longer meets the original purpose we notified you about at the point we collected your data or you feel that we are processing it unlawfully, you can request to have your information removed
  • Right to Restrict Processing – If you contest the accuracy or the lawfulness of our data processing, you have the right to restrict us processing the data until the issues been investigated and rectified
  • Right to Object – you may object to us processing your personal information

For further information on your rights under GDPR please see

https://gdpr-info.eu/chapter-3/

If you would like a copy of your personal information, please refer to the contact details mentioned earlier in this document.

 

How Do We Verify the Identity of People Contacting Us With Regards to This Document?

When a site visitor exercises one of the rights under the GDPR law, we are required by law to use all reasonable measures to verify identity before we can process and grant the request. Hence, we may require you to supply a utility bill and a photo ID.

 

When Was this Privacy Policy Changed?

Any changes made to our Privacy Policy in the future will be posted on this page. We reserve the right to not notify our customers and visitors through alternative means, hence it's your responsibility to check this page for future reference. This Privacy Policy was last updated on 24 May 2018.

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